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Stichworte: service firm
What includes all the uncontrollable forces outside the home country that surround and influence a firm?
To maximize its profit in the short run, a perfectly competitive firm decides Quizlet
Service processes that tend to be people based rather than equipment based are called
_____-based pricing is used when there are a small number of large service providers.
What is the focus of a firm that develops a relational orientation with his customers?
One important difference between service companies and manufacturing companies is that
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What term is used for the ability of a product or service to perform as expected under normal conditions group of answer choices?
Reliability is the ability of a product or service to perform as expected under normal conditions
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Is a model of software deployment where an application is hosted as a service provided?
Aggregate planning for service firms with high-volume tangible output is directed toward
What directory service protocol is used by Active Directory and also supported by Linux?
Which of the following is a service design technique used to increase service efficiency
All of the following are the strategies used during the complete service essential except:
In what kind of government does a small group have a firm control over a country quizlet?
Why should a service departments budgeted costs rather than its actual costs be charged to operating departments quizlet?
Standard costs are Preset costs for delivering a product or service under normal conditions
How can a service retailer best cope with the problems associated with the inconsistency?
Wie kommt man zum Secret Service
What are the basic domestic issues in international HRM for the firm in its home country?
Which of the following is the type of FDI in which a firm moves upstream or downstream at different value chain stages in a host country?
How many days does a firm have to provide the customer with a copy of the account record?
Which function of a firm is concerned with the design of products and production processes
When a firm sells a product in a foreign country below its domestic price or below its actual cost the practice is referred to as ?
Service operations are non manufacturing operations which also converts input into outputs which are
What are companies that have low customer contact and are capital intensive yet provide a service called?
What is the term used for the bundle of goods and services that are provided in some environment by every service operation quizlet?
What is the name of the process in which one company studies the processes of another firm in order to identify best practices?
Which of the following is a network security service that filters malware from user side Internet connections using different techniques?
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Which brand strategy is recommended for a firm with rapid market growth and a strong competitive position?
Which growth strategy is being used when a firm introduces a new product or service to a market segment that is currently not served?
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Of the following, which product/service category accounts for lowest percentage of online sales?
Service-level agreements (slas) are optical backbone trunks for private optical backbone networks.
Which section of the business plan focuses on the specific segments or target market of an industry to which the firm will try to appeal?
Which of the following terms refers to when one firm purchases or takes over another firm?
What is a set of interdependent organizations that help make a product or service of a company available for use by consumers are business users?
Is defined as a set of interdependent organizations that make a product or service available for end user?
Is a set of interdependent organizations involved in the process of making a product or service available for use or consumption by the consumer or business user?
When entering into a franchise agreement What term is used to refer to the firm that is granted the right to operate a business?
Building goodwill is important to converting new customers to committed lifetime customers.
In the short run, a monopolistically competitive firm chooses the quantity to produce where
A firm should follow the transnational strategy when it is faced with which two pressures?
If a firm possesses proprietary product technology, the best option for that firm would be to:
A firm would be most likely to use backward invention in which of the following situations?
Which of the following is true for both monopoly and a perfectly competitive firm quizlet?
Which of the following refers to ability of a product or service to consistently meet or exceed customer expectations?
What is the term used to describe the set of activities through which a product or service is created and delivered to customers?
What is the process of deciding how do you fill executive positions at a firm is known as?
Listing products in descending order of their individual dollar contribution to the firm is called
Which of the following nmaps command-line flags uses a tcp syn packet to verify a service response?
Is the short term incentives used to encourage the purchase or sales of a product or a service?
The Congressional Research Service and the Government Accountability Office are examples of
Which of the following are characteristics of a distributed denial of service (ddos) attack?
After installation of the dhcp server role, why is it necessary to restart the dhcp service?
What is the term describing when an owner of a firm is fully responsible for the debts obligations of the business?
When a firm agrees to purchase a certain amount of materials back from a country to which a sale is made it is called?
Which of the following is most closely aligned with the free market view of why a firm exists?
Which of the following is a temporary endeavor that creates a unique product service or result?
What is customer participation in service what measures would you suggest to enhance customer participation?
What term refers to all raw materials components completed or partially completed products and pieces of equipment a firm uses?
How frequently is a firm required to notify customers regarding how to access brokercheck®?
How can a service retailer best cope with the problems associated with the intangibility of service?
The trend away from personal salespeople to self-service in many retail outlets has caused firms to:
What component adds control mechanisms to the MMC console for a specific service or object?
Before signing a contract with an answering service, it is important to ask for ___________.
A major difference between the world war I selective service act and the civil war draft was that
Mean server utilization is defined as the ratio of the mean arrival rate over the mean service rate
Regarding male military service during the civil war, which of the following statements is accurate?
Which of the following is a characteristic of organizations that are highly committed to customer service quizlet?
Which of the determinants of service quality involves having the customers best interests at heart part 2?
Which of the following guidelines should customer service professionals follow to meet the expectations of customers quizlet?
Which of the following terms refers to an interview conducted when an employee quits a firm?
Refer to the diagram for a monopolistically competitive producer. this firm is experiencing
Which of the following is least likely to add to the pressure for a firm to be locally responsive?
In the long run, a monopolistically competitive firm produces the output at which price equals
If the firm shuts down its operations in the short run, the total dollar value of the loss will be
Which of the following is a difference between a monopolistically competitive firm and a firm in a competitive market in the long
What are some of the differences between a monopolistically competitive firm and a competitive firm quizlet?
What characteristic does a monopolistically competitive firm have in common with a perfectly competitive firm?
Companies that provide a service do not need to be concerned with efficient production processes.
If an advertiser wants to enhance the sales of a specific good or service, _____ should be used.
When a firm charges each customer the maximum price that the customer is willing to pay the form?
When different customer groups are charged different prices for the same product or service it called?
When a firm pools its resources with that of a local firm to enter a new market, they create a(n)
What are the characteristics of a firm that is successfully pursuing a cost leadership strategy?
What advice would you give a firm about how to respond to the changing marketing environment?
What is the term to describe when a nation or individual can produce a good or service at a lower opportunity cost than another nation or individual?
When one nation can produce a good or service at a lower cost than another the former is said to have an?
When a country can produce a good or service at a lower opportunity cost than its competitors can it has?
Which of the following is a document that I sent as a request to vendors to submit a proposal for a product or service that your company wants to purchase?
In which cloud computing service model does a provider secure the physical computers running the virtual environment?
Is Windows XP system service dispatch stubs to executables functions and internal support functions
Which enables service providers to reprogram phones without having to physically access memory chips?
Which of the following is the best reference for an IS auditor to determine a vendors ability to meet service level agreement requirements for a critical IT security service?
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What is an internet service that provides storage to computer or mobile device users it is also considered as the best way to backup your files?
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